/* =========================================
   Excis Platform — Shared Styles
   Matches Excis Ops design language
   ========================================= */

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

:root {
  --navy: #1a3a6c;
  --navy-dark: #112849;
  --orange: #f0860a;
  --orange-dark: #c96e08;
  --brand-gray: #5a6a7a;
  --bg: #f9fafb;
  --surface: #ffffff;
  --surface2: #f9fafb;
  --surface3: #f3f4f6;
  --border: #e5e7eb;
  --border2: #d1d5db;
  --text: #111827;
  --text2: #5a6a7a;
  --text3: #9ca3af;
  --green: #10b981;
  --green-dim: rgba(16,185,129,0.10);
  --amber: #f0860a;
  --amber-dim: rgba(240,134,10,0.10);
  --red: #ef4444;
  --red-dim: rgba(239,68,68,0.10);
  --purple: #7c3aed;
  --teal: #0891b2;
  --blue-dim: rgba(26,58,108,0.08);
  --font: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
  --mono: 'SF Mono', 'Cascadia Code', monospace;
  --r: 8px;
}

html, body { height: 100%; font-family: var(--font); background: var(--bg); color: var(--text); font-size: 13px; line-height: 1.5; }

/* ========= SHELL / LAYOUT ========= */

.shell { display: flex; height: 100vh; min-height: 700px; }

/* ── Sidebar ── */
.sidebar {
  width: 208px;
  flex-shrink: 0;
  background: var(--navy);
  display: flex;
  flex-direction: column;
}

.sidebar-logo {
  padding: 18px 16px 14px;
  border-bottom: 1px solid rgba(255,255,255,0.12);
}
.logo-mark { font-size: 15px; font-weight: 700; color: #fff; letter-spacing: -0.3px; }
.logo-mark span { color: var(--orange); }
.logo-sub { font-size: 10px; color: rgba(255,255,255,0.45); margin-top: 1px; letter-spacing: 0.04em; text-transform: uppercase; }

.sidebar-nav { padding: 10px 8px; flex: 1; overflow-y: auto; }

.nav-group-label {
  font-size: 9px;
  font-weight: 600;
  color: rgba(255,255,255,0.38);
  text-transform: uppercase;
  letter-spacing: 0.08em;
  padding: 10px 8px 4px;
}
.nav-item {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 7px 8px;
  border-radius: var(--r);
  font-size: 12px;
  color: rgba(255,255,255,0.62);
  cursor: pointer;
  margin-bottom: 1px;
  transition: all 0.12s;
  border-left: 3px solid transparent;
  text-decoration: none;
}
.nav-item:hover { background: rgba(255,255,255,0.08); color: #fff; }
.nav-item.active { background: rgba(240,134,10,0.18); color: #fff; font-weight: 600; border-left-color: var(--orange); padding-left: 5px; }
.nav-icon { width: 16px; height: 16px; flex-shrink: 0; display: flex; align-items: center; justify-content: center; }
.nbadge { margin-left: auto; font-size: 9px; font-weight: 700; padding: 1px 6px; border-radius: 99px; }
.nb-red { background: rgba(239,68,68,0.25); color: #fca5a5; }
.nb-teal { background: rgba(8,145,178,0.2); color: #67e8f9; }
.nb-purple { background: rgba(124,58,237,0.2); color: #c4b5fd; }

.sidebar-footer {
  padding: 12px 16px;
  border-top: 1px solid rgba(255,255,255,0.12);
  display: flex;
  align-items: center;
  gap: 8px;
}
.user-av {
  width: 30px; height: 30px;
  border-radius: 50%;
  background: rgba(240,134,10,0.25);
  border: 1px solid rgba(240,134,10,0.5);
  display: flex; align-items: center; justify-content: center;
  font-size: 10px; font-weight: 700;
  color: var(--orange);
  flex-shrink: 0;
}
.user-name { font-size: 11px; font-weight: 600; color: #fff; }
.user-role { font-size: 10px; color: rgba(255,255,255,0.42); }
.status-dot { margin-left: auto; width: 8px; height: 8px; border-radius: 50%; background: var(--green); }

/* ── Main ── */
.main { flex: 1; display: flex; flex-direction: column; overflow: hidden; min-width: 0; }

/* ── Topbar ── */
.topbar {
  background: var(--navy);
  box-shadow: 0 2px 8px rgba(0,0,0,0.18);
  padding: 0 20px;
  height: 54px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-shrink: 0;
  gap: 16px;
}
.tb-left { display: flex; align-items: center; gap: 10px; }
.page-title { font-size: 15px; font-weight: 600; color: #fff; }
.live-pill {
  display: flex; align-items: center; gap: 5px;
  font-size: 10px; font-weight: 600; color: #fff;
  background: rgba(16,185,129,0.22);
  border: 1px solid rgba(16,185,129,0.38);
  padding: 3px 8px; border-radius: 99px;
}
.live-dot { width: 6px; height: 6px; border-radius: 50%; background: var(--green); animation: pulse 2s infinite; }
@keyframes pulse { 0%,100%{opacity:1} 50%{opacity:.4} }
.tb-date { font-size: 11px; color: rgba(255,255,255,0.48); }
.tb-right { display: flex; align-items: center; gap: 8px; }
.tb-btn {
  display: flex; align-items: center; gap: 5px;
  font-size: 11px; font-weight: 500;
  padding: 5px 10px;
  border-radius: var(--r);
  border: 1px solid rgba(255,255,255,0.32);
  background: rgba(255,255,255,0.12);
  color: #fff; cursor: pointer;
  font-family: var(--font);
}
.tb-btn:hover { background: rgba(255,255,255,0.2); }
.tb-btn-primary { background: var(--orange); border-color: var(--orange-dark); }
.tb-btn-primary:hover { background: var(--orange-dark); }
.tb-btn-ghost { background: transparent; color: rgba(255,255,255,0.7); }
.tb-btn-ghost:hover { color: #fff; background: rgba(255,255,255,0.1); }

/* ── Pages ── */
.page { display: none; }
.page.active { display: block; overflow-y: auto; flex: 1; min-height: 0; }
.page-content { padding: 18px 20px; }

/* ── Page tabs ── */
.page-tabs {
  background: #fff;
  border-bottom: 1px solid var(--border);
  padding: 0 20px;
  display: flex;
  gap: 0;
  flex-shrink: 0;
}
.ptab {
  padding: 10px 16px;
  font-size: 12px; font-weight: 500;
  color: var(--text2);
  cursor: pointer;
  border-bottom: 3px solid transparent;
  margin-bottom: -1px;
  white-space: nowrap;
}
.ptab:hover { color: var(--navy); background: var(--surface2); }
.ptab.active { color: var(--navy); border-bottom-color: var(--orange); font-weight: 600; }
.ptab .tc { display: inline-flex; align-items: center; justify-content: center; background: var(--surface3); color: var(--text3); font-size: 9px; font-weight: 700; min-width: 17px; height: 17px; border-radius: 99px; padding: 0 4px; margin-left: 5px; }
.ptab.active .tc { background: rgba(26,58,108,0.1); color: var(--navy); }

/* ── Cards ── */
.card {
  background: #fff;
  border: 1px solid var(--border);
  border-radius: var(--r);
  overflow: hidden;
  box-shadow: 0 1px 3px rgba(0,0,0,0.07);
}
.card:hover { box-shadow: 0 2px 8px rgba(0,0,0,0.1); border-color: #c7cdd6; }
.ch {
  padding: 12px 16px 10px;
  border-bottom: 1px solid var(--border);
  display: flex; align-items: center; justify-content: space-between;
}
.ch-title { font-size: 13px; font-weight: 600; color: var(--navy); }
.ch-sub { font-size: 10px; color: var(--text2); margin-top: 1px; }
.cb { padding: 14px 16px; }

/* ── Buttons ── */
.btn {
  display: inline-flex; align-items: center; gap: 5px;
  font-size: 11px; font-weight: 500;
  padding: 5px 12px;
  border-radius: var(--r);
  border: 1px solid var(--border2);
  background: #fff; color: var(--text2);
  cursor: pointer;
  font-family: var(--font);
  white-space: nowrap;
  transition: all 0.12s;
}
.btn:hover { border-color: var(--navy); color: var(--navy); }
.btn:disabled { opacity: 0.5; cursor: not-allowed; }
.btn-primary { background: var(--navy); color: #fff; border-color: var(--navy); }
.btn-primary:hover { background: var(--navy-dark); border-color: var(--navy-dark); color: #fff; }
.btn-orange { background: var(--orange); color: #fff; border-color: var(--orange-dark); }
.btn-orange:hover { background: var(--orange-dark); color: #fff; }
.btn-success { background: rgba(16,185,129,0.1); color: #059669; border-color: rgba(16,185,129,0.3); }
.btn-success:hover { background: rgba(16,185,129,0.2); }
.btn-danger { background: rgba(239,68,68,0.08); color: #dc2626; border-color: rgba(239,68,68,0.3); }
.btn-danger:hover { background: rgba(239,68,68,0.15); }
.btn-sm { padding: 3px 8px; font-size: 10px; }
.btn-lg { padding: 9px 18px; font-size: 13px; font-weight: 600; }

/* ── Grids ── */
.grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.grid-3 { display: grid; grid-template-columns: 1fr 1fr 1fr; gap: 14px; }
.grid-4 { display: grid; grid-template-columns: repeat(4,1fr); gap: 12px; }
.grid-6 { display: grid; grid-template-columns: repeat(6,1fr); gap: 10px; }
.span-2 { grid-column: span 2; }
.mb-14 { margin-bottom: 14px; }
.mb-10 { margin-bottom: 10px; }

/* ── Stat cards ── */
.stat-card {
  background: #fff;
  border: 1px solid var(--border);
  border-radius: var(--r);
  padding: 14px 16px;
  box-shadow: 0 1px 2px rgba(0,0,0,0.05);
}
.stat-card.s-alert { border-top: 3px solid var(--red); }
.stat-card.s-warn { border-top: 3px solid var(--orange); }
.stat-card.s-green { border-top: 3px solid var(--green); }
.stat-card.s-navy { border-top: 3px solid var(--navy); }
.stat-lbl { font-size: 10px; font-weight: 500; color: var(--text2); text-transform: uppercase; letter-spacing: 0.04em; margin-bottom: 6px; }
.stat-val { font-size: 28px; font-weight: 700; line-height: 1; margin-bottom: 4px; }
.stat-delta { font-size: 10px; color: var(--text3); }
.sv-navy { color: var(--navy); }
.sv-green { color: var(--green); }
.sv-amber { color: var(--amber); }
.sv-red { color: var(--red); }
.sv-teal { color: var(--teal); }

/* ── Badges ── */
.b {
  display: inline-flex; align-items: center;
  font-size: 10px; font-weight: 600;
  padding: 2px 8px;
  border-radius: 99px;
  white-space: nowrap; gap: 4px;
}
.b-p1 { background: rgba(239,68,68,0.12); color: #dc2626; }
.b-p2 { background: rgba(240,134,10,0.12); color: #b45309; }
.b-p3 { background: rgba(26,58,108,0.1); color: var(--navy); }
.b-p4 { background: var(--surface3); color: var(--text3); }
.b-pending { background: rgba(240,134,10,0.1); color: #b45309; }
.b-dispatched { background: rgba(26,58,108,0.1); color: var(--navy); }
.b-inprog { background: rgba(26,58,108,0.1); color: var(--navy); }
.b-done { background: rgba(16,185,129,0.1); color: #059669; }
.b-complete { background: rgba(16,185,129,0.1); color: #059669; }
.b-incomplete { background: rgba(239,68,68,0.1); color: #dc2626; }
.b-requeued { background: rgba(124,58,237,0.1); color: var(--purple); }
.b-available { background: rgba(16,185,129,0.1); color: #059669; }
.b-enroute { background: rgba(240,134,10,0.1); color: #b45309; }
.b-onsite { background: rgba(26,58,108,0.1); color: var(--navy); }
.b-offshift { background: var(--surface3); color: var(--text3); }
.b-sla-ok { background: rgba(16,185,129,0.1); color: #059669; }
.b-sla-warn { background: rgba(240,134,10,0.1); color: #b45309; }
.b-sla-crit { background: rgba(239,68,68,0.12); color: #dc2626; }
.b-incident { background: #fef3c7; color: #92400e; }
.b-request { background: rgba(124,58,237,0.1); color: var(--purple); }
.b-submitted { background: rgba(16,185,129,0.1); color: #059669; }

/* ── Tables ── */
.tbl { width: 100%; border-collapse: collapse; }
.tbl th {
  font-size: 10px; font-weight: 600; color: var(--text2);
  text-transform: uppercase; letter-spacing: 0.04em;
  padding: 8px 12px;
  border-bottom: 1px solid var(--border);
  text-align: left;
  background: var(--surface2);
  white-space: nowrap;
}
.tbl td { font-size: 12px; padding: 9px 12px; border-bottom: 1px solid var(--border); vertical-align: middle; }
.tbl tr:last-child td { border-bottom: none; }
.tbl tr:hover td { background: rgba(26,58,108,0.03); }
.tbl-id { font-size: 11px; font-weight: 700; color: var(--navy); font-family: var(--mono); }
.tbl-title { font-weight: 500; color: var(--text); }
.act-btn {
  font-size: 10px; padding: 3px 8px;
  border-radius: 5px; cursor: pointer;
  border: 1px solid var(--border2);
  background: #fff; color: var(--text2);
  font-weight: 500; margin-right: 3px;
  white-space: nowrap; font-family: var(--font);
}
.act-btn:hover { border-color: var(--navy); color: var(--navy); }
.act-btn.primary { background: var(--navy); color: #fff; border-color: var(--navy); }
.act-btn.danger { background: rgba(239,68,68,0.08); color: #dc2626; border-color: rgba(239,68,68,0.3); }
.act-btn.success { background: rgba(16,185,129,0.1); color: #059669; border-color: rgba(16,185,129,0.3); }
.act-btn.orange { background: var(--orange); color: #fff; border-color: var(--orange-dark); }

/* ── SLA bar ── */
.sla-bar-wrap { width: 70px; }
.sla-track { height: 5px; background: #e5e7eb; border-radius: 99px; overflow: hidden; }
.sla-fill { height: 100%; border-radius: 99px; }
.sla-r { color: var(--red); font-weight: 600; }
.sla-a { color: var(--amber); font-weight: 600; }
.sla-g { color: var(--text3); }

/* ── Engineer cards ── */
.eng-card {
  background: #fff;
  border: 1px solid var(--border);
  border-radius: var(--r);
  padding: 12px 14px;
  box-shadow: 0 1px 2px rgba(0,0,0,0.05);
  margin-bottom: 10px;
}
.eng-card:last-child { margin-bottom: 0; }
.eng-card.ec-active { border-left: 3px solid var(--green); }
.eng-card.ec-issue { border-left: 3px solid var(--red); }
.eng-card.ec-enroute { border-left: 3px solid var(--orange); }
.eng-card.ec-avail { border-left: 3px solid #d1d5db; }
.eng-top { display: flex; align-items: center; gap: 10px; margin-bottom: 10px; }
.eng-av {
  width: 36px; height: 36px;
  border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-size: 11px; font-weight: 700;
  flex-shrink: 0;
}
.av-green { background: rgba(16,185,129,0.1); color: #059669; border: 1.5px solid rgba(16,185,129,0.3); }
.av-red { background: rgba(239,68,68,0.1); color: #dc2626; border: 1.5px solid rgba(239,68,68,0.3); }
.av-amber { background: rgba(240,134,10,0.1); color: #b45309; border: 1.5px solid rgba(240,134,10,0.3); }
.av-gray { background: var(--surface3); color: var(--text2); border: 1.5px solid var(--border2); }
.av-navy { background: var(--blue-dim); color: var(--navy); border: 1.5px solid rgba(26,58,108,0.25); }
.eng-name { font-size: 13px; font-weight: 600; color: var(--navy); }
.eng-site { font-size: 11px; color: var(--text2); }
.eng-tkt-row { display: grid; grid-template-columns: repeat(3,1fr); gap: 5px; margin-bottom: 8px; }
.etm {
  background: var(--surface2);
  border-radius: 5px;
  padding: 5px 7px;
  border: 1px solid var(--border);
  border-left: 2px solid;
}
.etm-p1 { border-left-color: var(--red); }
.etm-p2 { border-left-color: var(--amber); }
.etm-p3 { border-left-color: var(--navy); }
.etm-done { opacity: .45; }
.etm-id { font-size: 8px; font-weight: 700; color: var(--navy); font-family: var(--mono); }
.etm-title { font-size: 9px; color: var(--text); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.etm-sla { font-size: 8px; font-weight: 600; }
.eng-footer { display: flex; gap: 5px; }

/* ── Row items (non-table) ── */
.row-item { display: flex; align-items: flex-start; gap: 10px; padding: 10px 0; border-bottom: 1px solid var(--border); }
.row-item:last-child { border-bottom: none; }
.row-stripe { width: 3px; min-height: 44px; border-radius: 99px; flex-shrink: 0; }
.rs-p1 { background: var(--red); } .rs-p2 { background: var(--amber); } .rs-p3 { background: var(--navy); }
.row-body { flex: 1; min-width: 0; }
.row-top { display: flex; align-items: center; gap: 6px; margin-bottom: 3px; flex-wrap: wrap; }
.row-id { font-size: 10px; font-weight: 700; color: var(--navy); font-family: var(--mono); }
.row-title { font-size: 12px; font-weight: 500; color: var(--text); }
.row-meta { font-size: 10px; color: var(--text2); display: flex; gap: 8px; flex-wrap: wrap; margin-top: 2px; }
.row-actions { display: flex; gap: 4px; flex-shrink: 0; align-items: flex-start; padding-top: 2px; }

/* ── Approval panel ── */
.approval-card {
  background: #fff;
  border: 1px solid rgba(240,134,10,0.35);
  border-radius: var(--r);
  box-shadow: 0 1px 3px rgba(0,0,0,0.06);
  overflow: hidden; margin-bottom: 12px;
}
.approval-hdr {
  background: rgba(240,134,10,0.07);
  border-bottom: 1px solid rgba(240,134,10,0.18);
  padding: 10px 14px;
  display: flex; align-items: center; gap: 8px;
}
.approval-icon { width: 20px; height: 20px; border-radius: 50%; background: var(--orange); display: flex; align-items: center; justify-content: center; font-size: 10px; color: #fff; font-weight: 700; flex-shrink: 0; }
.approval-title { font-size: 12px; font-weight: 600; color: var(--orange); }
.ap-body { padding: 12px 14px; }
.ap-tkt { background: var(--surface2); border: 1px solid var(--border); border-radius: var(--r); padding: 10px 12px; margin-bottom: 8px; }
.ap-id { font-size: 10px; font-weight: 700; color: var(--navy); font-family: var(--mono); }
.ap-title { font-size: 12px; font-weight: 500; color: var(--navy); margin: 3px 0 6px; }
.ap-pr { display: flex; align-items: center; justify-content: space-between; padding-top: 6px; border-top: 1px solid var(--border); }
.ap-opts { display: flex; gap: 3px; }
.ap-opt { font-size: 10px; font-weight: 600; padding: 2px 9px; border-radius: 99px; border: 1px solid var(--border2); background: #fff; color: var(--text3); cursor: pointer; font-family: var(--font); }
.ap-opt.sel-p1 { background: rgba(239,68,68,0.12); color: #dc2626; border-color: rgba(239,68,68,0.35); }
.ap-opt.sel-p2 { background: rgba(240,134,10,0.12); color: #b45309; border-color: rgba(240,134,10,0.35); }
.ap-opt.sel-p3 { background: var(--blue-dim); color: var(--navy); border-color: rgba(26,58,108,0.3); }
.ap-actions { display: flex; gap: 8px; margin-top: 10px; }
.ap-btn { flex: 1; padding: 7px; border-radius: var(--r); font-size: 11px; font-weight: 600; cursor: pointer; text-align: center; border: 1px solid; font-family: var(--font); }
.ap-confirm { background: var(--navy); color: #fff; border-color: var(--navy); }
.ap-confirm:hover { background: var(--navy-dark); }
.ap-cancel { background: #fff; color: var(--text2); border-color: var(--border2); }

/* ── Bot feed ── */
.bot-event { display: flex; gap: 10px; padding: 10px 0; border-bottom: 1px solid var(--border); }
.bot-event:last-child { border-bottom: none; }
.bot-icon { width: 28px; height: 28px; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-size: 11px; flex-shrink: 0; margin-top: 1px; }
.bi-bot { background: rgba(8,145,178,0.1); color: var(--teal); border: 1px solid rgba(8,145,178,0.25); }
.bi-alert { background: rgba(239,68,68,0.1); color: var(--red); border: 1px solid rgba(239,68,68,0.25); }
.bi-ok { background: rgba(16,185,129,0.1); color: var(--green); border: 1px solid rgba(16,185,129,0.25); }
.bi-warn { background: rgba(240,134,10,0.1); color: var(--amber); border: 1px solid rgba(240,134,10,0.25); }
.bi-info { background: var(--blue-dim); color: var(--navy); border: 1px solid rgba(26,58,108,0.2); }
.bot-action { font-size: 11px; font-weight: 600; color: var(--navy); line-height: 1.4; }
.bot-detail { font-size: 10px; color: var(--text2); margin-top: 2px; line-height: 1.5; }
.bot-time { font-size: 10px; color: var(--text3); flex-shrink: 0; padding-top: 2px; }
.bot-needs-action { display: flex; align-items: center; gap: 8px; margin-top: 7px; padding: 6px 10px; background: rgba(240,134,10,0.07); border: 1px solid rgba(240,134,10,0.22); border-radius: var(--r); font-size: 10px; color: #92400e; font-weight: 500; }

/* ── Section headers / misc ── */
.sec-label { font-size: 10px; font-weight: 600; color: var(--brand-gray); text-transform: uppercase; letter-spacing: 0.07em; margin-bottom: 8px; padding-bottom: 6px; border-bottom: 1px solid var(--border); }
.divider { height: 1px; background: var(--border); margin: 10px 0; }
.dot { width: 7px; height: 7px; border-radius: 50%; flex-shrink: 0; }
.dot-g { background: var(--green); } .dot-a { background: var(--amber); } .dot-r { background: var(--red); animation: pulse 1.2s infinite; }
.empty { text-align: center; padding: 32px; color: var(--text3); font-size: 12px; }
.loading-row { display: flex; align-items: center; justify-content: center; padding: 32px; gap: 10px; color: var(--text3); font-size: 12px; }
.spinner { width: 16px; height: 16px; border: 2px solid var(--border); border-top-color: var(--navy); border-radius: 50%; animation: spin 0.7s linear infinite; }
@keyframes spin { to { transform: rotate(360deg); } }

/* ── Filters bar ── */
.filters-bar { display: flex; gap: 8px; margin-bottom: 12px; flex-wrap: wrap; align-items: center; }
.search-input {
  flex: 1; min-width: 180px;
  padding: 6px 10px 6px 30px;
  border: 1px solid var(--border2);
  border-radius: var(--r);
  font-size: 12px; font-family: var(--font);
  background: #fff url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%239ca3af' stroke-width='2.5'%3E%3Ccircle cx='11' cy='11' r='8'/%3E%3Cpath d='m21 21-4.35-4.35'/%3E%3C/svg%3E") 9px center no-repeat;
  color: var(--text); outline: none;
}
.search-input:focus { border-color: var(--navy); box-shadow: 0 0 0 3px rgba(26,58,108,0.1); }
.filter-select {
  padding: 6px 10px;
  border: 1px solid var(--border2);
  border-radius: var(--r);
  font-size: 12px; font-family: var(--font);
  background: #fff; color: var(--text);
  cursor: pointer; outline: none;
}
.filter-select:focus { border-color: var(--navy); }

/* ── Modal ── */
.modal-overlay {
  position: fixed; inset: 0;
  background: rgba(0,0,0,0.4);
  z-index: 1000;
  display: flex; align-items: center; justify-content: center;
  padding: 20px;
}
.modal {
  background: #fff;
  border-radius: 10px;
  box-shadow: 0 20px 60px rgba(0,0,0,0.25);
  width: 100%; max-width: 520px;
  max-height: 90vh;
  display: flex; flex-direction: column;
  overflow: hidden;
}
.modal-header {
  padding: 16px 20px 14px;
  border-bottom: 1px solid var(--border);
  display: flex; align-items: center; justify-content: space-between;
}
.modal-title { font-size: 14px; font-weight: 600; color: var(--navy); }
.modal-close { background: none; border: none; cursor: pointer; color: var(--text3); font-size: 16px; padding: 4px; }
.modal-close:hover { color: var(--text); }
.modal-body { padding: 16px 20px; overflow-y: auto; flex: 1; }
.modal-footer { padding: 12px 20px; border-top: 1px solid var(--border); display: flex; justify-content: flex-end; gap: 8px; }

/* ── Form elements ── */
.form-group { margin-bottom: 14px; }
.form-label { display: block; font-size: 10px; font-weight: 600; color: var(--text2); text-transform: uppercase; letter-spacing: 0.04em; margin-bottom: 5px; }
.form-input, .form-textarea, .form-select {
  width: 100%;
  padding: 7px 10px;
  border: 1px solid var(--border2);
  border-radius: var(--r);
  font-size: 12px; font-family: var(--font);
  color: var(--text); background: #fff; outline: none;
}
.form-input:focus, .form-textarea:focus, .form-select:focus {
  border-color: var(--navy);
  box-shadow: 0 0 0 3px rgba(26,58,108,0.1);
}
.form-textarea { resize: vertical; min-height: 72px; }
.form-row { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.form-hint { font-size: 10px; color: var(--text3); margin-top: 3px; }

/* Priority selector */
.priority-selector { display: flex; gap: 6px; }
.priority-btn {
  flex: 1; padding: 6px 4px;
  border: 1px solid var(--border2);
  border-radius: var(--r);
  font-size: 11px; font-weight: 600;
  cursor: pointer; text-align: center;
  background: #fff; color: var(--text3);
  font-family: var(--font);
  transition: all 0.12s;
}
.priority-btn[data-p="P1"]:hover, .priority-btn[data-p="P1"].active { background: rgba(239,68,68,0.12); color: #dc2626; border-color: rgba(239,68,68,0.35); }
.priority-btn[data-p="P2"]:hover, .priority-btn[data-p="P2"].active { background: rgba(240,134,10,0.12); color: #b45309; border-color: rgba(240,134,10,0.35); }
.priority-btn[data-p="P3"]:hover, .priority-btn[data-p="P3"].active { background: var(--blue-dim); color: var(--navy); border-color: rgba(26,58,108,0.3); }
.priority-btn[data-p="P4"]:hover, .priority-btn[data-p="P4"].active { background: var(--surface3); color: var(--text2); border-color: var(--border2); }

/* Ticket selector in dispatch pack modal */
.ticket-selector { border: 1px solid var(--border2); border-radius: var(--r); max-height: 220px; overflow-y: auto; }
.ticket-option { display: flex; align-items: center; gap: 8px; padding: 8px 10px; border-bottom: 1px solid var(--border); cursor: pointer; font-size: 12px; }
.ticket-option:last-child { border-bottom: none; }
.ticket-option:hover { background: var(--surface2); }
.ticket-option.selected { background: rgba(26,58,108,0.05); }

/* Info box */
.info-box { background: var(--surface2); border: 1px solid var(--border); border-radius: var(--r); padding: 12px 14px; display: grid; grid-template-columns: 1fr 1fr; gap: 8px 16px; font-size: 12px; }
.info-item .lbl { font-size: 10px; font-weight: 600; color: var(--text2); text-transform: uppercase; letter-spacing: 0.04em; margin-bottom: 2px; }
.info-item .val { color: var(--text); font-weight: 500; }

/* Deep link box */
.deeplink-box { display: flex; align-items: center; gap: 8px; padding: 8px 10px; background: var(--surface2); border: 1px solid var(--border); border-radius: var(--r); font-size: 11px; }
.deeplink-url { flex: 1; font-family: var(--mono); color: var(--navy); word-break: break-all; font-size: 10px; }

/* PIN display */
.pin-display { display: flex; gap: 6px; margin: 8px 0; }
.pin-digit { width: 36px; height: 42px; display: flex; align-items: center; justify-content: center; background: var(--surface2); border: 2px solid var(--border2); border-radius: var(--r); font-size: 20px; font-weight: 700; font-family: var(--mono); color: var(--navy); }

/* Alert banners */
.alert { display: flex; align-items: flex-start; gap: 8px; padding: 10px 12px; border-radius: var(--r); font-size: 12px; margin-bottom: 10px; }
.alert-danger { background: rgba(239,68,68,0.1); color: #991b1b; border: 1px solid rgba(239,68,68,0.25); }
.alert-warning { background: rgba(240,134,10,0.1); color: #92400e; border: 1px solid rgba(240,134,10,0.25); }
.alert-success { background: rgba(16,185,129,0.1); color: #14532d; border: 1px solid rgba(16,185,129,0.25); }
.alert-info { background: var(--blue-dim); color: var(--navy); border: 1px solid rgba(26,58,108,0.2); }

/* SVR detail ticket row */
.svr-ticket-row { display: flex; align-items: flex-start; gap: 10px; padding: 10px 0; border-bottom: 1px solid var(--border); }
.svr-ticket-row:last-child { border-bottom: none; }
.svr-notes { font-size: 11px; color: var(--text2); margin-top: 3px; font-style: italic; }

/* ========================================================
   ENGINEER APP (dispatch-engineer.html)
   Mobile-first, full-screen sections
   ======================================================== */

.eng-app { font-family: var(--font); background: #f9fafb; min-height: 100vh; color: var(--text); }

.eng-header { background: var(--navy); color: #fff; padding: 14px 16px 12px; position: sticky; top: 0; z-index: 100; }
.eng-header-top { display: flex; align-items: center; justify-content: space-between; margin-bottom: 4px; }
.eng-app-name { font-size: 15px; font-weight: 700; letter-spacing: -0.3px; }
.eng-app-name span { color: var(--orange); }
.eng-ticket-badge { background: rgba(240,134,10,0.25); border: 1px solid rgba(240,134,10,0.4); color: var(--orange); padding: 3px 10px; border-radius: 99px; font-size: 11px; font-weight: 600; }

.eng-screen { display: none; }
.eng-screen.active { display: block; }

.eng-section { background: #fff; border-radius: var(--r); border: 1px solid var(--border); margin: 10px 14px; overflow: hidden; }
.eng-section-label { font-size: 9px; font-weight: 700; letter-spacing: 0.08em; text-transform: uppercase; color: var(--text3); padding: 10px 14px 4px; }
.eng-section-body { padding: 0 14px 14px; }

/* Visit card */
.eng-visit-card { background: var(--blue-dim); border: 1px solid rgba(26,58,108,0.15); border-radius: var(--r); padding: 14px; margin: 10px 14px; }
.eng-visit-site { font-size: 16px; font-weight: 700; color: var(--navy); margin-bottom: 5px; }
.eng-visit-time { font-size: 12px; color: var(--navy); opacity: 0.75; display: flex; align-items: center; gap: 6px; }

/* Engineer row */
.eng-engineer-row { display: flex; align-items: center; gap: 12px; }
.eng-avatar-circle { width: 42px; height: 42px; border-radius: 50%; background: var(--blue-dim); color: var(--navy); border: 1.5px solid rgba(26,58,108,0.25); font-size: 14px; font-weight: 700; display: flex; align-items: center; justify-content: center; flex-shrink: 0; }
.eng-eng-name { font-size: 14px; font-weight: 600; color: var(--navy); }
.eng-eng-phone { font-size: 12px; color: var(--text2); }

/* PIN */
.eng-pin-label { font-size: 9px; font-weight: 700; letter-spacing: 0.08em; text-transform: uppercase; color: var(--text3); margin-bottom: 6px; }

/* Ticket list items */
.eng-ticket-item {
  display: flex; align-items: flex-start; gap: 10px;
  padding: 12px 14px; margin: 0 14px 8px;
  background: #fff; border: 1px solid var(--border);
  border-radius: var(--r); cursor: pointer;
  transition: box-shadow 0.12s;
}
.eng-ticket-item:hover { box-shadow: 0 2px 8px rgba(0,0,0,0.1); }
.eng-ticket-item.done { opacity: 0.55; }
.eng-ticket-num { width: 24px; height: 24px; border-radius: 50%; background: var(--navy); color: #fff; font-size: 10px; font-weight: 700; display: flex; align-items: center; justify-content: center; flex-shrink: 0; margin-top: 2px; }
.eng-ticket-num.done { background: var(--green); }
.eng-ticket-num.incomplete { background: var(--red); }
.eng-ticket-id { font-size: 10px; font-weight: 700; color: var(--navy); font-family: var(--mono); margin-bottom: 2px; }
.eng-ticket-title { font-size: 13px; font-weight: 600; color: var(--text); margin-bottom: 3px; }
.eng-ticket-meta { font-size: 11px; color: var(--text2); }
.eng-ticket-sla { font-size: 11px; font-weight: 600; color: var(--red); margin-top: 2px; }
.eng-ticket-right { margin-left: auto; display: flex; flex-direction: column; align-items: flex-end; gap: 4px; flex-shrink: 0; }

/* Progress */
.eng-progress-section { padding: 12px 14px; background: #fff; border-bottom: 1px solid var(--border); }
.eng-progress-header { display: flex; justify-content: space-between; align-items: center; margin-bottom: 6px; font-size: 12px; font-weight: 500; }
.eng-progress-track { background: #e5e7eb; border-radius: 99px; height: 5px; overflow: hidden; }
.eng-progress-fill { height: 100%; background: var(--navy); border-radius: 99px; transition: width 0.4s ease; }
.eng-stats-row { display: flex; gap: 8px; margin-top: 10px; }
.eng-stat-box { flex: 1; background: var(--surface2); border: 1px solid var(--border); border-radius: var(--r); padding: 8px; text-align: center; }
.eng-stat-box .num { font-size: 20px; font-weight: 700; color: var(--navy); }
.eng-stat-box.done .num { color: var(--green); }
.eng-stat-box.inc .num { color: var(--red); }
.eng-stat-box .lbl { font-size: 9px; font-weight: 600; text-transform: uppercase; letter-spacing: 0.04em; color: var(--text3); margin-top: 2px; }

/* Check-in screen */
.eng-checkin-summary { background: var(--surface2); border: 1px solid var(--border); border-radius: var(--r); padding: 10px 12px; margin-bottom: 12px; font-size: 12px; }
.eng-checkin-summary .site { font-weight: 600; font-size: 13px; color: var(--navy); margin-bottom: 3px; }
.eng-toggle-row { display: flex; align-items: center; justify-content: space-between; padding: 11px 0; border-bottom: 1px solid var(--border); font-size: 12px; font-weight: 500; color: var(--text); }
.eng-toggle-row:last-child { border-bottom: none; }
.eng-toggle { position: relative; width: 40px; height: 22px; flex-shrink: 0; }
.eng-toggle input { opacity: 0; width: 0; height: 0; }
.eng-toggle-slider { position: absolute; inset: 0; background: #d1d5db; border-radius: 11px; cursor: pointer; transition: background 0.18s; }
.eng-toggle-slider::before { content: ''; position: absolute; width: 16px; height: 16px; left: 3px; top: 3px; background: #fff; border-radius: 50%; transition: transform 0.18s; box-shadow: 0 1px 3px rgba(0,0,0,0.2); }
.eng-toggle input:checked + .eng-toggle-slider { background: var(--green); }
.eng-toggle input:checked + .eng-toggle-slider::before { transform: translateX(18px); }
.eng-arrival-time { display: flex; align-items: center; gap: 10px; padding: 10px 0; font-size: 12px; color: var(--text2); }
.eng-time-val { font-size: 22px; font-weight: 700; color: var(--navy); font-variant-numeric: tabular-nums; }

/* Checkin bar */
.eng-checkin-bar { background: rgba(16,185,129,0.1); border-bottom: 1px solid rgba(16,185,129,0.25); color: #059669; padding: 9px 14px; font-size: 11px; font-weight: 600; display: flex; align-items: center; gap: 7px; }

/* Ticket detail */
.eng-back-btn { display: flex; align-items: center; gap: 7px; padding: 11px 14px; background: none; border: none; border-bottom: 1px solid var(--border); width: 100%; font-size: 12px; color: var(--navy); cursor: pointer; font-family: var(--font); font-weight: 500; }
.eng-ticket-header { padding: 14px; background: #fff; border-bottom: 1px solid var(--border); }
.eng-ticket-header .tid { font-family: var(--mono); font-size: 11px; font-weight: 700; color: var(--navy); margin-bottom: 3px; }
.eng-ticket-header .ttitle { font-size: 15px; font-weight: 700; color: var(--text); margin-bottom: 8px; }
.eng-detail-chips { display: flex; flex-wrap: wrap; gap: 6px; }
.eng-chip { display: inline-flex; align-items: center; gap: 4px; background: var(--surface2); border: 1px solid var(--border); border-radius: 99px; padding: 3px 9px; font-size: 10px; color: var(--text2); }
.eng-chip.sla-chip { background: rgba(239,68,68,0.1); color: #dc2626; border-color: rgba(239,68,68,0.25); font-weight: 600; }

.eng-instructions-text { font-size: 12px; line-height: 1.6; color: var(--text); background: #fffbf0; border: 1px solid #fde68a; border-radius: var(--r); padding: 10px 12px; }
.eng-notes-field { width: 100%; min-height: 90px; padding: 9px 10px; border: 1px solid var(--border2); border-radius: var(--r); font-size: 12px; font-family: var(--font); resize: vertical; outline: none; color: var(--text); }
.eng-notes-field:focus { border-color: var(--navy); box-shadow: 0 0 0 3px rgba(26,58,108,0.1); }

/* Photo grid */
.eng-photo-grid { display: grid; grid-template-columns: repeat(3,1fr); gap: 8px; }
.eng-photo-slot { aspect-ratio: 1; border: 1.5px dashed var(--border2); border-radius: var(--r); display: flex; flex-direction: column; align-items: center; justify-content: center; cursor: pointer; overflow: hidden; position: relative; background: var(--surface2); transition: border-color 0.12s; }
.eng-photo-slot:hover { border-color: var(--navy); }
.eng-photo-slot.has-photo { border-style: solid; border-color: var(--navy); }
.eng-photo-slot img { position: absolute; inset: 0; width: 100%; height: 100%; object-fit: cover; }
.eng-photo-slot input { position: absolute; inset: 0; opacity: 0; cursor: pointer; width: 100%; height: 100%; }
.eng-photo-slot .slot-label { font-size: 9px; font-weight: 700; color: var(--text3); text-transform: uppercase; letter-spacing: 0.04em; margin-top: 4px; position: relative; z-index: 1; }
.eng-photo-slot i { font-size: 18px; color: #d1d5db; position: relative; z-index: 1; }
.eng-photo-slot .remove-photo { position: absolute; top: 4px; right: 4px; width: 18px; height: 18px; background: rgba(0,0,0,0.5); border-radius: 50%; color: #fff; border: none; cursor: pointer; display: flex; align-items: center; justify-content: center; font-size: 9px; z-index: 2; }

/* Action bar */
.eng-action-row { display: flex; gap: 8px; padding: 12px 14px; background: #fff; border-top: 1px solid var(--border); position: sticky; bottom: 0; }
.eng-btn-complete { flex: 1; padding: 12px; background: var(--green); color: #fff; border: none; border-radius: var(--r); font-size: 13px; font-weight: 600; font-family: var(--font); cursor: pointer; display: flex; align-items: center; justify-content: center; gap: 7px; }
.eng-btn-complete:active { background: #059669; }
.eng-btn-incomplete { flex: 1; padding: 12px; background: #fff; color: var(--red); border: 1.5px solid var(--red); border-radius: var(--r); font-size: 13px; font-weight: 600; font-family: var(--font); cursor: pointer; display: flex; align-items: center; justify-content: center; gap: 7px; }

/* Main CTA buttons */
.eng-cta-btn { width: calc(100% - 28px); margin: 12px 14px; padding: 14px; border: none; border-radius: var(--r); font-size: 13px; font-weight: 600; font-family: var(--font); cursor: pointer; display: flex; align-items: center; justify-content: center; gap: 8px; }
.eng-cta-btn.navy { background: var(--navy); color: #fff; }
.eng-cta-btn.navy:hover { background: var(--navy-dark); }
.eng-cta-btn.green { background: var(--green); color: #fff; }
.eng-cta-btn.green:hover { background: #059669; }
.eng-cta-btn.orange { background: var(--orange); color: #fff; }
.eng-cta-btn.orange:hover { background: var(--orange-dark); }
.eng-cta-btn:disabled { opacity: 0.5; cursor: not-allowed; }

/* SVR Review */
.eng-review-summary { background: #fff; border: 1px solid var(--border); border-radius: var(--r); overflow: hidden; margin: 10px 14px; }
.eng-review-row { display: flex; justify-content: space-between; align-items: center; padding: 9px 12px; border-bottom: 1px solid var(--border); font-size: 12px; }
.eng-review-row:last-child { border-bottom: none; }
.eng-review-row .lbl { color: var(--text2); font-weight: 500; }
.eng-review-row .val { font-weight: 600; color: var(--text); }
.eng-review-row .val.ok { color: var(--green); }
.eng-review-row .val.bad { color: var(--red); }

/* Signature pad */
.eng-sig-wrap,
.eng-sig-pad-wrap { border: 1.5px solid var(--border2); border-radius: var(--r); overflow: hidden; position: relative; cursor: crosshair; touch-action: none; background: #fff; }
.eng-sig-canvas,
.eng-sig-pad { width: 100%; display: block; touch-action: none; }
.eng-sig-clear { position: absolute; top: 7px; right: 7px; background: rgba(255,255,255,0.9); border: 1px solid var(--border2); border-radius: 5px; padding: 3px 9px; font-size: 10px; cursor: pointer; font-family: var(--font); color: var(--text2); }
.eng-sig-hint { font-size: 10px; color: var(--text3); text-align: center; margin-top: 5px; }

/* Confirmation screen */
.eng-confirm-screen { display: flex; flex-direction: column; align-items: center; justify-content: center; min-height: 78vh; padding: 32px 20px; text-align: center; }
.eng-confirm-icon { width: 72px; height: 72px; border-radius: 50%; background: rgba(16,185,129,0.12); color: var(--green); border: 2px solid rgba(16,185,129,0.3); display: flex; align-items: center; justify-content: center; font-size: 32px; margin-bottom: 18px; }
.eng-confirm-title { font-size: 20px; font-weight: 700; color: var(--navy); margin-bottom: 7px; }
.eng-confirm-sub { font-size: 13px; color: var(--text2); margin-bottom: 22px; line-height: 1.5; }
.eng-confirm-box { background: #fff; border: 1px solid var(--border); border-radius: var(--r); padding: 16px; width: 100%; max-width: 320px; text-align: left; }
.eng-confirm-row { display: flex; justify-content: space-between; padding: 7px 0; border-bottom: 1px solid var(--border); font-size: 12px; }
.eng-confirm-row:last-child { border-bottom: none; }
.eng-confirm-row .lbl { color: var(--text2); }
.eng-confirm-row .val { font-weight: 600; color: var(--text); }

/* ========================================================
   MODE SELECT PAGE
   ======================================================== */

.mode-shell {
  min-height: 100vh;
  background: var(--navy);
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 24px;
  position: relative;
  overflow: hidden;
}

/* Subtle background texture */
.mode-shell::before {
  content: '';
  position: absolute;
  inset: 0;
  background:
    radial-gradient(ellipse at 20% 50%, rgba(240,134,10,0.08) 0%, transparent 60%),
    radial-gradient(ellipse at 80% 20%, rgba(255,255,255,0.04) 0%, transparent 50%);
  pointer-events: none;
}

.mode-container {
  position: relative;
  z-index: 1;
  width: 100%;
  max-width: 580px;
}

.mode-logo { text-align: center; margin-bottom: 36px; }
.mode-logo-mark { font-size: 22px; font-weight: 700; color: #fff; letter-spacing: -0.5px; }
.mode-logo-mark span { color: var(--orange); }
.mode-logo-sub { font-size: 11px; color: rgba(255,255,255,0.45); margin-top: 3px; letter-spacing: 0.08em; text-transform: uppercase; }

.mode-prompt { text-align: center; margin-bottom: 28px; }
.mode-prompt-title { font-size: 17px; font-weight: 600; color: #fff; }
.mode-prompt-sub { font-size: 12px; color: rgba(255,255,255,0.5); margin-top: 5px; }

.mode-choices { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }

.mode-choice {
  background: rgba(255,255,255,0.07);
  border: 1px solid rgba(255,255,255,0.13);
  border-radius: 10px;
  padding: 22px 20px;
  cursor: pointer;
  text-decoration: none;
  color: #fff;
  transition: all 0.18s;
  display: block;
  position: relative;
  overflow: hidden;
}
.mode-choice::before {
  content: '';
  position: absolute;
  bottom: 0; left: 0; right: 0;
  height: 2px;
  background: var(--orange);
  transform: scaleX(0);
  transition: transform 0.18s;
  transform-origin: left;
}
.mode-choice:hover {
  background: rgba(255,255,255,0.12);
  border-color: rgba(255,255,255,0.25);
  transform: translateY(-2px);
}
.mode-choice:hover::before { transform: scaleX(1); }

.mode-choice-icon {
  width: 44px; height: 44px;
  border-radius: 10px;
  background: rgba(240,134,10,0.18);
  border: 1px solid rgba(240,134,10,0.3);
  color: var(--orange);
  display: flex; align-items: center; justify-content: center;
  font-size: 20px;
  margin-bottom: 14px;
  transition: all 0.18s;
}
.mode-choice:hover .mode-choice-icon { background: var(--orange); color: #fff; }

.mode-choice-label { font-size: 10px; font-weight: 700; color: rgba(255,255,255,0.45); text-transform: uppercase; letter-spacing: 0.08em; margin-bottom: 4px; }
.mode-choice-name { font-size: 15px; font-weight: 700; color: #fff; margin-bottom: 6px; }
.mode-choice-desc { font-size: 11px; color: rgba(255,255,255,0.5); line-height: 1.5; }

.mode-footer { text-align: center; margin-top: 24px; }
.mode-footer-link { font-size: 11px; color: rgba(255,255,255,0.38); text-decoration: none; }
.mode-footer-link:hover { color: rgba(255,255,255,0.65); }

/* ======================================================== */
/* dp-* STYLES (all classes generated by dispatch-dashboard.js) */
/* ======================================================== */

/* ── Badges ── */
.dp-badge { display:inline-flex;align-items:center;font-size:10px;font-weight:600;padding:2px 8px;border-radius:99px;white-space:nowrap;gap:4px; }
.dp-badge-p1 { background:rgba(239,68,68,0.12);color:#dc2626; }
.dp-badge-p2 { background:rgba(240,134,10,0.12);color:#b45309; }
.dp-badge-p3 { background:rgba(26,58,108,0.1);color:var(--navy); }
.dp-badge-p4 { background:var(--surface3);color:var(--text3); }
.dp-badge-pending,.dp-badge-warning { background:rgba(240,134,10,0.1);color:#b45309; }
.dp-badge-dispatched,.dp-badge-onsite { background:rgba(26,58,108,0.1);color:var(--navy); }
.dp-badge-complete,.dp-badge-submitted { background:rgba(16,185,129,0.1);color:#059669; }
.dp-badge-incomplete { background:rgba(239,68,68,0.1);color:#dc2626; }
.dp-badge-requeued { background:rgba(124,58,237,0.1);color:var(--purple); }
.dp-badge-available { background:rgba(16,185,129,0.1);color:#059669; }
.dp-badge-enroute { background:rgba(240,134,10,0.1);color:#b45309; }
.dp-badge-offshift { background:var(--surface3);color:var(--text3); }
.dp-sla-badge { display:inline-flex;align-items:center;font-size:10px;font-weight:600;padding:2px 7px;border-radius:99px; }
.dp-nav-badge { font-size:9px;font-weight:700;padding:1px 6px;border-radius:99px;background:rgba(240,134,10,0.22);color:var(--orange); }

/* ── Buttons ── */
.dp-btn { display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:500;padding:5px 12px;border-radius:var(--r);border:1px solid var(--border2);background:#fff;color:var(--text2);cursor:pointer;font-family:var(--font);white-space:nowrap;transition:all 0.12s; }
.dp-btn:hover { border-color:var(--navy);color:var(--navy); }
.dp-btn:disabled { opacity:0.5;cursor:not-allowed; }
.dp-btn-primary { background:var(--navy);color:#fff;border-color:var(--navy); }
.dp-btn-primary:hover { background:var(--navy-dark);border-color:var(--navy-dark);color:#fff; }
.dp-btn-accent,.dp-btn-orange { background:var(--orange);color:#fff;border-color:var(--orange-dark); }
.dp-btn-accent:hover,.dp-btn-orange:hover { background:var(--orange-dark);color:#fff; }
.dp-btn-ghost { background:transparent;border-color:transparent;color:var(--text2); }
.dp-btn-ghost:hover { background:var(--surface3);color:var(--navy);border-color:var(--border); }
.dp-btn-danger { background:rgba(239,68,68,0.08);color:#dc2626;border-color:rgba(239,68,68,0.3); }
.dp-btn-danger:hover { background:rgba(239,68,68,0.15); }
.dp-btn-sm { padding:3px 8px;font-size:10px; }
.dp-btn-lg { padding:9px 18px;font-size:13px;font-weight:600; }

/* ── Alerts ── */
.dp-alert { display:flex;align-items:flex-start;gap:8px;padding:10px 12px;border-radius:var(--r);font-size:12px;margin-bottom:10px; }
.dp-alert-danger { background:rgba(239,68,68,0.1);color:#991b1b;border:1px solid rgba(239,68,68,0.25); }
.dp-alert-warning { background:rgba(240,134,10,0.1);color:#92400e;border:1px solid rgba(240,134,10,0.25); }
.dp-alert-success { background:rgba(16,185,129,0.1);color:#14532d;border:1px solid rgba(16,185,129,0.25); }
.dp-alert-info { background:var(--blue-dim);color:var(--navy);border:1px solid rgba(26,58,108,0.2); }

/* ── Loading ── */
.dp-loading { display:flex;align-items:center;justify-content:center;padding:40px;gap:10px;color:var(--text3);font-size:13px; }
.dp-spinner { width:18px;height:18px;border:2px solid var(--border);border-top-color:var(--navy);border-radius:50%;animation:spin 0.7s linear infinite;flex-shrink:0; }

/* ── Stats grid ── */
.dp-stats-grid { display:grid;grid-template-columns:repeat(5,1fr);gap:12px;padding:18px 20px 0; }
.dp-stat-card { background:#fff;border:1px solid var(--border);border-radius:var(--r);padding:14px 16px;box-shadow:0 1px 2px rgba(0,0,0,0.05); }
.dp-stat-card.warning { border-top:3px solid var(--orange); }
.dp-stat-card.danger { border-top:3px solid var(--red); }
.dp-stat-card.success { border-top:3px solid var(--green); }
.dp-stat-label { font-size:10px;font-weight:600;color:var(--text2);text-transform:uppercase;letter-spacing:0.04em;margin-bottom:6px; }
.dp-stat-value { font-size:28px;font-weight:700;color:var(--navy);line-height:1;margin-bottom:4px; }
.dp-stat-detail { font-size:10px;color:var(--text3); }

/* ── Dashboard grid ── */
.dp-dashboard-grid { display:grid;grid-template-columns:2fr 1fr;gap:14px;padding:14px 20px 20px; }
.dp-dashboard-left,.dp-dashboard-right { display:flex;flex-direction:column;gap:14px; }

/* ── Cards ── */
.dp-card { background:#fff;border:1px solid var(--border);border-radius:var(--r);overflow:hidden;box-shadow:0 1px 3px rgba(0,0,0,0.07); }
.dp-card-header { padding:11px 16px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between; }
.dp-card-title { font-size:13px;font-weight:600;color:var(--navy); }
.dp-card-body { padding:14px 16px; }

/* ── Empty state ── */
.dp-empty { text-align:center;padding:28px 16px;color:var(--text3); }
.dp-empty i { font-size:24px;margin-bottom:8px;display:block;opacity:0.5; }
.dp-empty p { font-size:13px;font-weight:500;color:var(--text2);margin-bottom:4px; }
.dp-empty span { font-size:11px; }

/* ── Engineer cards ── */
.dp-engineer-card { border:1px solid var(--border);border-radius:var(--r);background:#fff;padding:12px 14px;margin-bottom:10px;box-shadow:0 1px 2px rgba(0,0,0,0.04); }
.dp-engineer-card:last-child { margin-bottom:0; }
.dp-engineer-header { display:flex;align-items:center;gap:10px;margin-bottom:10px; }
.dp-eng-avatar { width:36px;height:36px;border-radius:50%;background:var(--blue-dim);border:1.5px solid rgba(26,58,108,0.25);display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;color:var(--navy);flex-shrink:0; }
.dp-eng-name { font-size:13px;font-weight:600;color:var(--navy); }
.dp-eng-site { font-size:11px;color:var(--text2); }
.dp-eng-actions { display:flex;gap:5px;align-items:center;margin-top:8px; }

/* ── SLA monitor ── */
.dp-sla-row { display:grid;grid-template-columns:90px 1fr 70px 70px 80px;align-items:center;gap:8px;padding:8px 16px;border-bottom:1px solid var(--border); }
.dp-sla-row:last-child { border-bottom:none; }
.dp-sla-bar-wrap { background:#e5e7eb;border-radius:99px;height:5px;overflow:hidden; }
.dp-sla-bar { height:100%;border-radius:99px;background:var(--green); }
.dp-sla-bar.green { background:var(--green); }
.dp-sla-bar.amber { background:var(--orange); }
.dp-sla-bar.red { background:var(--red); }

/* ── Page-level content padding ── */
.dp-page-inner { padding:18px 20px; }

/* ── Tabs ── */
.dp-tabs { display:flex;border-bottom:1px solid var(--border);background:#fff;padding:0 20px;gap:0;flex-shrink:0; }
.dp-tab { padding:10px 16px;font-size:12px;font-weight:500;color:var(--text2);cursor:pointer;border-bottom:3px solid transparent;margin-bottom:-1px;white-space:nowrap;display:flex;align-items:center;gap:5px; }
.dp-tab:hover { color:var(--navy);background:var(--surface2); }
.dp-tab.active { color:var(--navy);border-bottom-color:var(--orange);font-weight:600; }
.dp-tab-count { display:inline-flex;align-items:center;justify-content:center;background:var(--surface3);color:var(--text3);font-size:9px;font-weight:700;min-width:17px;height:17px;border-radius:99px;padding:0 4px; }
.dp-tab.active .dp-tab-count { background:rgba(26,58,108,0.1);color:var(--navy); }
.dp-tab-content { padding:16px 20px; }

/* ── Filters ── */
.dp-filters { display:flex;gap:8px;margin-bottom:12px;flex-wrap:wrap;align-items:center; }
.dp-search { flex:1;min-width:180px;padding:6px 10px 6px 30px;border:1px solid var(--border2);border-radius:var(--r);font-size:12px;font-family:var(--font);background:#fff url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%239ca3af' stroke-width='2.5'%3E%3Ccircle cx='11' cy='11' r='8'/%3E%3Cpath d='m21 21-4.35-4.35'/%3E%3C/svg%3E") 9px center no-repeat;color:var(--text);outline:none; }
.dp-search:focus { border-color:var(--navy);box-shadow:0 0 0 3px rgba(26,58,108,0.1); }

/* ── Table ── */
.dp-table-wrap { overflow-x:auto; }
.dp-table { width:100%;border-collapse:collapse; }
.dp-table th { font-size:10px;font-weight:600;color:var(--text2);text-transform:uppercase;letter-spacing:0.04em;padding:8px 12px;border-bottom:1px solid var(--border);text-align:left;background:var(--surface2);white-space:nowrap; }
.dp-table td { font-size:12px;padding:9px 12px;border-bottom:1px solid var(--border);vertical-align:middle; }
.dp-table tr:last-child td { border-bottom:none; }
.dp-table tr:hover td { background:rgba(26,58,108,0.03); }
.dp-table-actions { display:flex;gap:4px; }

/* ── Form elements ── */
.dp-form-group { margin-bottom:14px; }
.dp-form-row { display:grid;grid-template-columns:1fr 1fr;gap:10px; }
.dp-label { display:block;font-size:10px;font-weight:600;color:var(--text2);text-transform:uppercase;letter-spacing:0.04em;margin-bottom:5px; }
.dp-input,.dp-textarea,.dp-form-select { width:100%;padding:7px 10px;border:1px solid var(--border2);border-radius:var(--r);font-size:12px;font-family:var(--font);color:var(--text);background:#fff;outline:none; }
.dp-input:focus,.dp-textarea:focus,.dp-form-select:focus { border-color:var(--navy);box-shadow:0 0 0 3px rgba(26,58,108,0.1); }
.dp-textarea { resize:vertical;min-height:72px; }
.dp-select { padding:6px 10px;border:1px solid var(--border2);border-radius:var(--r);font-size:12px;font-family:var(--font);background:#fff;color:var(--text);cursor:pointer;outline:none; }
.dp-select:focus { border-color:var(--navy); }

/* ── Info box ── */
.dp-info-box { background:var(--surface2);border:1px solid var(--border);border-radius:var(--r);padding:12px 14px;display:grid;grid-template-columns:1fr 1fr;gap:8px 16px;font-size:12px; }
.dp-info-item .lbl { font-size:10px;font-weight:600;color:var(--text2);text-transform:uppercase;letter-spacing:0.04em;margin-bottom:2px; }
.dp-info-item .val { color:var(--text);font-weight:500; }

/* ── Priority selector ── */
.dp-priority-selector { display:flex;gap:6px; }
.dp-priority-btn { flex:1;padding:6px 4px;border:1px solid var(--border2);border-radius:var(--r);font-size:11px;font-weight:600;cursor:pointer;text-align:center;background:#fff;color:var(--text3);font-family:var(--font);transition:all 0.12s; }
.dp-priority-btn[data-p="P1"]:hover,.dp-priority-btn[data-p="P1"].active { background:rgba(239,68,68,0.12);color:#dc2626;border-color:rgba(239,68,68,0.35); }
.dp-priority-btn[data-p="P2"]:hover,.dp-priority-btn[data-p="P2"].active { background:rgba(240,134,10,0.12);color:#b45309;border-color:rgba(240,134,10,0.35); }
.dp-priority-btn[data-p="P3"]:hover,.dp-priority-btn[data-p="P3"].active { background:var(--blue-dim);color:var(--navy);border-color:rgba(26,58,108,0.3); }
.dp-priority-btn[data-p="P4"]:hover,.dp-priority-btn[data-p="P4"].active { background:var(--surface3);color:var(--text2);border-color:var(--border2); }

/* ── Ticket selector (dispatch pack modal) ── */
.dp-ticket-selector { border:1px solid var(--border2);border-radius:var(--r);max-height:200px;overflow-y:auto;margin-top:6px; }
.dp-ticket-option { display:flex;align-items:center;gap:8px;padding:8px 10px;border-bottom:1px solid var(--border);cursor:pointer;font-size:12px; }
.dp-ticket-option:last-child { border-bottom:none; }
.dp-ticket-option:hover { background:var(--surface2); }
.dp-ticket-option.selected { background:rgba(26,58,108,0.05); }
.dp-ticket-chips { display:flex;flex-wrap:wrap;gap:5px;margin-top:6px;min-height:24px; }
.dp-ticket-chip { display:inline-flex;align-items:center;gap:4px;background:rgba(26,58,108,0.08);color:var(--navy);border:1px solid rgba(26,58,108,0.2);border-radius:99px;padding:2px 8px;font-size:11px;font-weight:500; }
.dp-ticket-chip button { background:none;border:none;cursor:pointer;color:var(--navy);font-size:12px;padding:0;line-height:1;display:flex;align-items:center; }

/* ── Modal ── */
.dp-modal-overlay { position:fixed;inset:0;background:rgba(0,0,0,0.4);z-index:1000;display:flex;align-items:center;justify-content:center;padding:20px; }
.dp-modal { background:#fff;border-radius:10px;box-shadow:0 20px 60px rgba(0,0,0,0.25);width:100%;max-width:520px;max-height:90vh;display:flex;flex-direction:column;overflow:hidden; }
.dp-modal-header { padding:16px 20px 14px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;flex-shrink:0; }
.dp-modal-title { font-size:14px;font-weight:600;color:var(--navy); }
.dp-modal-close { background:none;border:none;cursor:pointer;color:var(--text3);font-size:18px;padding:4px;line-height:1; }
.dp-modal-close:hover { color:var(--text); }
.dp-modal-body { padding:16px 20px;overflow-y:auto;flex:1; }
.dp-modal-footer { padding:12px 20px;border-top:1px solid var(--border);display:flex;justify-content:flex-end;gap:8px;flex-shrink:0; }

/* ── Bot feed (Excis Assign) ── */
.dp-feed-item { display:flex;gap:10px;padding:10px 0;border-bottom:1px solid var(--border); }
.dp-feed-item:last-child { border-bottom:none; }
.dp-feed-icon { width:28px;height:28px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;flex-shrink:0;margin-top:1px;background:rgba(8,145,178,0.1);color:var(--teal);border:1px solid rgba(8,145,178,0.25); }
.dp-feed-text { flex:1;font-size:12px;line-height:1.4;color:var(--text); }
.dp-feed-time { font-size:10px;color:var(--text3);flex-shrink:0;padding-top:2px; }
.dp-assign-placeholder { text-align:center;padding:40px 20px;color:var(--text3); }
.dp-assign-placeholder i { font-size:36px;display:block;margin-bottom:12px;opacity:0.3; }
.dp-assign-placeholder h3 { font-size:15px;font-weight:600;color:var(--text);margin-bottom:8px; }
.dp-assign-placeholder p { font-size:12px;line-height:1.6; }

/* ── SVR detail ── */
.dp-svr-ticket-row { display:flex;align-items:flex-start;gap:10px;padding:10px 0;border-bottom:1px solid var(--border); }
.dp-svr-ticket-row:last-child { border-bottom:none; }
.dp-svr-notes { font-size:11px;color:var(--text2);margin-top:3px;font-style:italic; }

/* ── Misc ── */
.dp-text-muted { color:var(--text3); }
.dp-pin-display { display:flex;gap:6px;margin:8px 0; }
.dp-pin-digit { width:36px;height:42px;display:flex;align-items:center;justify-content:center;background:var(--surface2);border:2px solid var(--border2);border-radius:var(--r);font-size:20px;font-weight:700;font-family:var(--mono);color:var(--navy); }

/* ======================================================== */
/* RESPONSIVE                                               */
/* ======================================================== */

@media (max-width: 768px) {
  .sidebar { display: none; }
  .grid-2, .grid-3, .grid-4, .grid-6 { grid-template-columns: 1fr; }
  .form-row { grid-template-columns: 1fr; }
  .mode-choices { grid-template-columns: 1fr; }
}